Small Talk in Business English

The art of creating small talk for natural English speakers is very often taken for granted. Most professionals engage in this social skill without realising they’re doing it. For non-native English speakers, the concept of small talk can be somewhat confusing. Aren’t you wasting time talking to people about nothing important? Is it superficial and shallow?

The simple answer is; No, not at all. Small talk, particularly in Business English, is an important skill to learn and develop. Using it effectively can help build rapport and create connections in any business setting. It’s the start to what will hopefully become a more productive discussion.

Here are some tips on how to hold small talk conversations in Business English.

🔵 Keep it General 🔵

Engaging someone in light and informal conversation needs a general topic to start with.  In a business setting, asking about a someone's job or their career is normally a good place to start. "How did you become a Sales Executive?" "How long have you worked here?" "Do you have to travel a lot for work?" These are simple, inoffensive questions you can use to engage with someone.

Topics such as travel, the weather (British people love talking about the weather!) and food/drink are safe starting places too. These subjects are a great way to begin a conversation.

🔵 Listen to the Responses 🔵

Listening is crucial in any conversation. Showing an interest in the responses you receive by asking specific follow-up questions will help engage the conversation further. Being an active listener makes the other person feel valued and shows you’re taking a real interest in what they’re saying. This is an excellent way to build a rapport with the person involved.

🔵 What Shouldn't I Say? 🔵

Always avoid heavy or controversial subjects and do your best to stay clear of divisive political topics. It’s always best to keep religious opinions to yourself and don’t overshare any personal information, this isn’t appropriate small talk in business. Stick to safer more neutral subjects that aren’t likely to cause offence to someone. The aim is always to build a general and polite conversation.

Small talk is more important than many people realise, it’s often the foundation of any strong business relationship. Being well versed and comfortable with small talk can take time to learn but it’s a great asset to possess.


🔵 What’s your go-to opening question when opening a conversation? Or do you have a strategy when engaging in small talk? Share any tips you have in the comments!